Privacy policy

Last Updated: October 2026

Welcome to WOLVYN.

At WOLVYN, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

*1. INFORMATION WE COLLECT*

When you visit or make a purchase from WOLVYN, we may collect the following types of information.

Personal Information

- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history

Payment Information

Payments made through our website may be processed by third-party payment providers.

We may receive payment status, transaction references, and other information necessary to manage your order. Your complete payment card or banking credentials are generally handled by the applicable payment provider.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

- IP address
- Browser and device information
- Operating system
- Pages visited and interactions with our website
- Referral sources and browsing activity

Communication Information

If you contact us through email, WhatsApp, Instagram, or other communication channels, we may retain the information you provide to respond to your questions and resolve your concerns.

*2. HOW WE USE YOUR INFORMATION*

WOLVYN may use your personal information to:

- Process and fulfil your orders.
- Arrange shipping and delivery.
- Process payments, refunds, and exchanges.
- Send order confirmations and tracking updates.
- Respond to customer support requests.
- Improve our website, products, and shopping experience.
- Detect and prevent fraudulent transactions.
- Maintain business records and comply with applicable legal obligations.
- Send promotional emails or messages where permitted by law and, where required, with your consent.

You may opt out of promotional communications at any time.

*3. COOKIES AND SIMILAR TECHNOLOGIES*

Our website may use cookies and similar technologies to improve your browsing experience.

These technologies may help us:

- Remember your preferences.
- Keep items in your shopping cart.
- Understand website traffic and performance.
- Improve website functionality.
- Measure marketing campaign performance.
- Personalise advertising where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

*4. SHARING YOUR INFORMATION*

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

- Shopify: To host and operate our online store.
- Payment providers: To process transactions, refunds, and payment verification.
- Courier and logistics partners: To deliver your orders.
- Technology and analytics providers: To maintain website functionality and understand website performance.
- Marketing service providers: To manage promotional campaigns where applicable.
- Professional advisers and authorities: Where necessary to comply with legal obligations or protect our lawful interests.

These parties may process information according to their own privacy policies and applicable legal requirements.

We may also disclose information when required by law or in connection with a lawful request from an appropriate authority.

*5. SHOPIFY AND THIRD-PARTY SERVICES*

Our online store is hosted on Shopify, which provides the technology used to operate our website and process online shopping activities.

Your information may be processed by Shopify and other service providers in accordance with their respective terms, privacy policies, and applicable laws.

Our website may also contain links to third-party websites or services. WOLVYN is not responsible for the privacy practices of websites we do not operate.

We recommend reviewing the privacy policies of third-party services before sharing information with them.

*6. DATA SECURITY*

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also protect your account credentials and avoid sharing sensitive payment information through unsecured communication channels.

*7. DATA RETENTION*

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, business operations, dispute resolution, and compliance with applicable legal requirements.

Certain transaction and business records may need to be retained for legally required periods.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, as appropriate.

*8. YOUR PRIVACY RIGHTS*

Subject to applicable law, you may have the right to:

- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise a complaint about the handling of your personal information.

Some information may need to be retained to fulfil legal obligations or complete necessary business processes.

To exercise your rights, contact us using the details provided below.

*9. CHILDREN'S PRIVACY*

Our website is intended for people who can legally make purchases under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.

*10. INTERNATIONAL DATA PROCESSING*

Some of our service providers may process or store information on servers located outside India.

Where personal information is transferred or processed across borders, we will take the steps required under applicable law.

*11. CHANGES TO THIS PRIVACY POLICY*

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or applicable legal requirements.

Any revised policy will be published on this page with an updated revision date.

We encourage you to review this page periodically.

*12. CONTACT US*

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us.

WOLVYN Customer Support

Email: wolvyn06@gmail.com

WhatsApp: 9582201302

Instagram: @wolvyn.in

We aim to respond to privacy-related queries within a reasonable timeframe.