Refund policy

*RETURN & REFUND POLICY*

At WOLVYN, we want you to feel confident about every purchase. If something isn't right with your order, we're here to help.

 *1. Return & Exchange Window*

You may request a return or exchange within **7 days of delivery**, provided the product meets the eligibility conditions below.

 *2. Eligibility*

To be eligible for a return or exchange, the product must:

* Be unused and unworn.
* Be unwashed and unaltered.
* Have all original tags attached.
* Be in its original condition.
* Be free from stains, marks, perfume, makeup, or other signs of use.
* Be returned with the original packaging where applicable.

Products that do not meet these conditions may be rejected.

 *3. Size Exchange*

Ordered the wrong size? You can request a size exchange within **7 days of delivery**, subject to availability.

If the required size is unavailable, WOLVYN may offer an alternative resolution.

Only **one size exchange per order** is permitted.

 *4. Damaged, Defective or Incorrect Products*

If you receive a damaged, defective, or incorrect product, please contact us within **48 hours of delivery**.

To help us resolve the issue quickly, please provide:

* Your order number
* Clear photographs/videos of the product
* Photographs of the packaging
* A brief description of the issue

After reviewing the information, we will provide the appropriate resolution.

 *5. Non-Returnable Products*

A return or exchange may not be accepted if the product:

* Has been worn or washed.
* Has been altered or damaged after delivery.
* Is missing its original tags.
* Shows signs of use.
* Has been stained or exposed to perfume, makeup, or other substances.
* Is returned after the applicable return period.

 *6. Refunds*

Once your returned product is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method or through another applicable payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

 *7. Return Shipping*

For an approved return resulting from a damaged, defective, or incorrect product, WOLVYN will arrange the return process as applicable.

For size-related exchanges or other eligible customer-initiated returns, return shipping charges may apply.

 *8. Order Cancellation*

Orders may be cancelled only before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process will need to be followed.

 *9. How to Request a Return or Exchange*

Email : wolvyn06@gmail.com with the subject:

**Return/Exchange Request – [Order Number]**

Please include your order number, reason for the request, and relevant photographs/videos.

You can also contact us through WhatsApp at **9582201302**.

Our support team aims to respond within **24–48 business hours**.

 *10. Important Note*

WOLVYN reserves the right to inspect returned products and determine whether they meet the conditions of this policy.

This policy does not affect any rights available to customers under applicable consumer protection laws.

**Last Updated:** October 2026